Question 1

What are the driver requirements?

Accepted Answer

Drivers must be at least 25 years old, possess a valid driver's license, and meet our insurance eligibility requirements. International licenses are accepted when accompanied by valid identification. All reservations are subject to identity and insurance verification prior to delivery.

Question 2

Do I need my own insurance?

Accepted Answer

Yes. Full-coverage insurance is required for every reservation. If you don't currently have qualifying coverage, our concierge team can assist you in arranging temporary insurance solutions during the booking process.

Question 3

Where do you deliver?

Accepted Answer

We proudly offer concierge delivery across South Florida — from West Palm Beach to Homestead — including Miami, Miami Beach, Fort Lauderdale, Boca Raton, Aventura, Doral, Coral Gables, and surrounding areas. Extended delivery throughout South Florida is also available upon request. Delivery details are confirmed automatically inside our booking platform based on your selected vehicle and destination.

Question 4

Is a security deposit required?

Accepted Answer

Yes. A refundable security deposit is authorized before every reservation. Deposit amounts vary depending on the selected vehicle and are released after the vehicle is returned according to the rental agreement.

Question 5

Is there a mileage allowance?

Accepted Answer

Every reservation includes a generous daily mileage allowance. Additional mileage is available when needed and is calculated according to the selected vehicle. For extended reservations, our concierge team can recommend the most suitable mileage option.

Question 6

Can I extend my reservation?

Accepted Answer

Absolutely. If your selected vehicle remains available, your concierge can quickly extend your reservation without requiring a new booking. We recommend requesting extensions as early as possible to ensure availability.

Question 7

What is your cancellation policy?

Accepted Answer

Reservations may be modified or canceled according to the terms confirmed during booking. Because every reservation includes personalized concierge preparation, cancellation terms may vary depending on the vehicle and reservation timing. Our team will always work to provide the most flexible solution possible.

Question 8

Why should I become a member?

Accepted Answer

Members receive instant reservation discounts, concierge delivery across South Florida, priority reservations, dedicated concierge support, complimentary vehicle upgrades when available, and exclusive access to Cadelis Experiences. Membership is designed to make every journey simpler, more rewarding, and more connected to the best of South Florida.

Question 9

What are Curated Experiences?

Accepted Answer

Curated Experiences are exclusive recommendations and hand-selected luxury destinations available only to Cadelis Club members. Our concierge team curates premium hotels, restaurants, beach clubs, rooftop venues, golf courses, marinas, nightlife, scenic drives, and other luxury destinations throughout South Florida — each chosen to complement your journey.

Question 10

How do Cadelis Experiences work?

Accepted Answer

Cadelis Experiences are available exclusively to active members. After you reserve a vehicle, your concierge can share personalized recommendations, secure access to partner venues, and help build an itinerary that matches your travel style. New experiences and partner destinations are added regularly as our curated collection grows.

Question 11

Can I request something not listed on the website?

Accepted Answer

Absolutely. Our concierge service is designed to accommodate personalized requests whenever possible. Whether you need airport delivery, extended reservations, itinerary assistance, or special accommodations, our team is committed to creating a seamless luxury experience.

FAQ